Therapy with Chloe is committed to protecting your privacy and handling your personal information with care, respect, and transparency. 

This Privacy Statement explains how I collect, use, store, and protect your personal data in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This website is operated by:
Chloe Burrill
Therapy with Chloe
Email: info@therapywithchloe.co.uk 
ICO Registration Number: ZC080296 
I am the data controller for the purposes of data protection law.

Depending on how you use this website or contact me, I may collect:

• Personal details: name, email address, phone number
• Enquiry information: information you choose to share when contacting me
• Website usage data: IP address, browser type, pages visited (via cookies, if used)
• If you become a client, additional personal and special category data (such as health information) will be collected and explained fully in a separate Client Privacy Notice provided before therapy begins.

How Your Data Is Collected
Your data may be collected when you:

• Contact me via the website contact form or email
• Book a consultation or session
• Sign up to receive information
• Browse the website (via cookies)

How Your Personal Data is Used
I use your data to:

• Respond to enquiries
• Provide information about therapy services
• Manage appointments and communication
• Maintain professional and legal records
• Improve website functionality and user experience

I only collect data that is necessary and relevant for these purposes.

Lawful Basis for Processing

Under UK data protection law, the lawful bases I rely on include:

• Consent – where you have clearly given permission
• Contract – where processing is necessary to provide therapeutic services
• Legal obligation – where I am required to keep records or disclose information
• Legitimate interests – for the safe and ethical management of my practice

For special category data, processing is carried out in line with Article 9(2)(h) of UK data protection law, for the provision of counselling and therapeutic services.

Confidentiality and Data Sharing
Confidentiality is a fundamental part of therapeutic practice and is upheld in line with NCPS ethical guidance.

Your personal data will not be shared with third parties unless:

• You have given explicit consent to do so
• There is a legal requirement to do so
• There are safeguarding concerns or risk of serious harm to you or others

Any disclosure will be limited to what is necessary and handled with care.

How Your Data Is Stored and Protected
I take reasonable and appropriate measures to protect your data, including:

• Secure, password-protected digital systems
• Encrypted storage where possible
• Access limited to myself only

All data is stored in line with ethical, professional, and legal requirements.

How Long Your Data Is Kept
Data is retained only for as long as necessary:

• Enquiry data: up to 12 month
• Client records: 7 years after the end of therapy

Retention periods follow professional guidance, insurance requirements, and legal obligations.

Your Rights
You have the right to:

• Request access to your personal data
• Request correction of inaccurate or incomplete data
• Request deletion of your data (where legally possible)
• Restrict or object to processing
• Withdraw consent at any time
• Make a complaint to the Information Commissioner’s Office (ICO)
  ICO website: https://ico.org.uk<br>

Cookies
This website uses cookies to support basic functionality and understand website use. You can manage or disable cookies via your browser settings.

Contact
If you have any questions about this Privacy Statement or how your data is handled, please contact:
Email: info@therapywithchloe.co.uk.